Ravensburger Limited Editions

EQL is a third-party commerce platform that helps manage the launch of exclusive or limited-release products. Ravensburger has now partnered with EQL to help manage our launches, making them a smoother process for our customers.  

Partnering with EQL means that: 

• One entry per person. Entries are verified against unique identifiers, so everyone gets the same shot. 

• Bots  and bad actors don't make it through. Every entry passes through a multi-step security check that confirms there's a real person behind it. 

• Entering takes seconds. Your first entry automatically creates an EQL account. After that, future entries are just a few clicks. 

Launches by Ravensburger will be available at: https://ravensburger.runfair.com/en-GB

• Step 1: Visit the launch page and click Enter Now 
• Step 2: Enter your email address and verify it using the 6-digit code sent to your inbox 
  • If it’s your first EQL launch, an account will be created automatically 
  • If you’ve used EQL before, your entry will link to your existing account
• Step 3: Enter your shipping address and payment details 
  • You will not be charged unless your entry is selected 
• Step 4: Review your details carefully 
  • Neither EQL nor Ravensburger can edit submitted shipping or billing details 
  • If something is wrong, cancel your entry and submit a new one before the launch closes 
  • Canceling and re-entering does not affect your chances
• Step 5: Click Submit 
  • Your entry is now confirmed. 

No. Entering is always free. 

EQL may place a $0 temporary authorization on your card to confirm your payment method is valid. 

Payment details are collected so your order can be processed quickly if your entry is selected. 

Yes. 

Before the entry window closes, you can cancel by: 

• Returning to the launch page while logged in and selecting Cancel My Entry 

• Using the cancellation link in your entry confirmation email

If you cancel before the launch closes: 

• You will not be charged 

• Your entry will be removed from the launch

No. 

Once the launch window closes, entries cannot be withdrawn. 

By submitting an entry, you agree to purchase the product if your entry is selected and payment is approved. 

No. 

Only one entry per person, per product is allowed. 

You may still enter: 

• Other launches happening at the same time 

• Launches for the same product run by other retailers, if available

All customers will receive their result by email once the launch has been processed. 

• If selected: You will receive a winner email followed by an order confirmation email. 

• If not selected: You will receive an email confirming your entry was unsuccessful.

Ravensburger handles fulfillment, shipping, and customer service for all confirmed orders. EQL does not have visibility into Ravensburger’s fulfillment systems. 

Order fulfillment and delivery will be provided in accordance with the Ravensburger terms & conditions.

If your payment was declined, your order could not be completed. 

Common reasons include: 

• Fraud protection from your bank 

• Insufficient funds 

• Incorrect payment details 

If payment does not go through, the order is not confirmed. 

Ravensburger cannot hold inventory for failed payments. 

EQL+ is an optional subscription that has no effect on your selection odds. One of the membership perks, Winsurance, gives members a 15-minute window to update their payment details if a card is declined. Learn more about EQL+ here. 

If your entry was not successful, it means that your entry was not selected.

Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.

Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Ravensburger is unable to hold inventory for customers when their payment fails to process so the orders are rejected.

Your bank statement will reflect the charge as "RVG"

Customers may observe multiple charges as a result of winning multiple items. However, it's important to note that the shipping fee is combined into the first transaction. Should customers require assistance in clarifying or resolving multiple charges, they are encouraged to reach out to our customer service team for clarification.

We understand mistakes happen. Unfortunately, once credit card details are submitted, they cannot be altered. To update your payment information, you'll need to cancel your existing order and re-enter your new preferred payment details when placing your order again.

Once your order has been submitted, your shipping address cannot be modified. During the launch period, if you need to change your shipping address, the best course of action is to cancel your current order and place a new one with the correct address.

Tracking details will be promptly sent to you via email as soon as your order is prepared to leave our warehouse.

If you find yourself in a situation where you've won an item but now require a refund, please reach out to our customer service team. They will assist you in initiating the refund process.

Should you have confirmed your order, and the payment has been processed, requesting a refund will involve contacting our customer service team. They will guide you through the necessary steps to facilitate the refund process smoothly. Alternatively, if you've entered but not yet been selected as a winner, you have the option to cancel your order through the EQL platform.

Unfortunately, orders cannot be modified after submission. However, if you need to make changes to your order, the best course of action is to cancel your existing order and resubmit it with the desired amendments. This ensures accuracy and completeness in your order details

The Run Fair® Fee helps support EQL’s technology and launch protections, including: 

• Bot and fraud prevention 

• Secure handling of customer data 

• Faster, smoother launches 

• Fairer entry systems that reward genuine customers over time 

The fee is charged by EQL and will appear as a separate charge from EQL in your bank statement.

Only customers who successfully secure a product through the launch are charged the fee. 

An invoice will be included in your winner email. 

EQL+ is an optional subscription that has no effect on your selection odds. One of the subscription perks is Waived Run Fair® Fees on every launch. Learn more about EQL+ here. 

Contact Ravensburger directly if there is a problem with your order.

If your order is canceled after you’ve already paid the Run Fair® fee, please contact [email protected] and the EQL team will process a refund.