Terms of use for the Ravensburger customer account and Ravensburger Club and its Loyalty Programme

Terms of use for the Ravensburger customer account

1. Scope and subject matter of these terms
2. Creation of a customer account
3. Use of the customer account and responsibilities of registered users
4. Data protection
5. Limitation of Liability
6. Term and termination
7. Changes to the customer account terms of use
8. Changes to your customer account
9. Cancellation Policy
10. Applicable law and dispute resolution

Special section: Terms of use for the Ravensburger Club and its Loyalty Points Programme

11. General; contractual partners
12. Participation in the Loyalty Points Programme
13. Collecting and redeeming loyalty points
14. Expiry of loyalty points
15. Further advantages of the Loyalty Points Programme
16. Liability & data protection with respect to the Club Terms of Use
17. Term and termination of the Club Terms of Use
18. Changes to the Club Terms of Use
19. Changes to the Loyalty Points Programme
20. Cancellation policy
21. Applicable law and dispute resolution

Terms of use for the Ravensburger customer account

1. Scope and subject matter of these terms

1.1 Ravensburger Verlag GmbH, located at Otto-Maier-Straße 1, 88214 Ravensburg / Germany, email: [email protected], our contact form ("Ravensburger" hereinafter also referred to as "we" or "us") offers the possibility to create a Ravensburger customer account for our Ravensburger online offers ("customer account"), which you can use to log in to the Ravensburger online shops, the tiptoi® Manager and our apps which have registration options.

1.2 These terms of use for the Ravensburger customer account ("Customer Account Terms of Use") govern our contractual relationship regarding the use of your customer account. These Customer Account Terms of Use do not contain any provisions regarding purchases in the online shop. We will agree separate terms and conditions with you for this when you place an order.

1.3 You can only create a customer account if you are a consumer, i.e. if you are a natural person and are concluding this contract for purposes that cannot be predominantly attributed to your commercial or independent professional activity. To be able to create a customer account, you must also be at least 18 years old.

1.4 These Customer Account Terms of Use are available to you to view during the registration process and at any other time at https://www.ravensburger.ie/en-IE/ravensburger/common/start/loyalty-terms--conditions, where you can save and print them out. The contract is concluded in English.

1.5 You may reach us via our contact form, or by email at [email protected].

2. Creation of a customer account

Creating a customer account is free of charge. However, to complete registration, you must accept these Customer Account Terms of Use, including the Club Terms of Use (as outlined at clauses 11 to 21 and accessible here https://www.ravensburger.ie/en-IE/ravensburger/common/start/loyalty-terms--conditions), as well as our Data Protection Notice (accessible here https://www.ravensburger.ie/en-IE/ravensburger/common/start/privacy-policy). With the customer account, you are opting for an uncomplicated online experience on many Ravensburger platforms. The customer account makes your data available at these various touchpoints so that you can use our offers and services quickly and easily.

Your customer account offers you a number of advantages over guest orders, such as the storage of your address and payment data, the simple management of delivery and billing addresses, an overview of orders already placed and the checking of the status of current orders, as well as the possibility of collecting loyalty points via our Loyalty Points Programme.

2.1 To register for a Ravensburger customer account, you can click on this link: https://www.ravensburger.ie/en-IE/ravensburger/common/service/my-account/loyalty. You will be redirected to an overview containing detailed information about your customer account and the option to register. The provision of the registration option offered does not constitute a binding offer from us to create the customer account. You make a binding offer to conclude the contract by providing all the information requested during the registration process, accepting these Customer Account Terms of Use and the Club Terms of Use https://www.ravensburger.ie/en-IE/ravensburger/common/start/terms--conditions and clicking the "Register now" button ("Offer"). By registering for a customer account, you are given the opportunity to collect and subsequently redeem loyalty points on the basis of the Club Terms of Use. Of course, it is also possible to use your Ravensburger customer account without participating in the Loyalty Points Programme and you can cancel your membership of the Loyalty Points Programme at any time in accordance with clause 17 of the Club Terms of Use.

2.2 Once we have received your Offer, we will send an acknowledgement of your registration by e-mail ("Acknowledgement E-mail") to the e-mail address you provided during the registration process. This Acknowledgement E-mail does not constitute our acceptance of your Offer. This Acknowledgement E-mail contains an activation link with which you can confirm your email address. Confirmation of your e-mail address is mandatory for registration. The contract is concluded when we have expressly accepted the Offer by sending a further e-mail with a contract confirmation ("Confirmation E-mail").

2.3 Until you click on "Register now", you can cancel the registration process at any time or change the information provided by deleting, adding to or correcting the information entered in the various fields or closing your web browser or tab. After completing the registration process, you can add to or change the information provided in your customer account at any time.

3. Use of the customer account and responsibilities of registered users

3.1 All information you provide must be complete, correct and truthful. You are obliged to keep all information in your customer account up to date.

3.2 You may only create one customer account and may not register more than once.

3.3 The customer account is a personal user account and therefore non-transferable. Unless otherwise agreed with us, you are not authorised to transfer your customer account to third parties or to make your login data available to third parties.

3.4 You must treat the login data confidentially. Please inform us immediately if you have reason to suspect that your password has been disclosed to unauthorised third parties or that third parties have gained unauthorised knowledge of it in any other way.

4. Data protection

4.1 We collect and process your customer data (in particular name, address, customer number) to fulfil this customer account contract. We do this to the extent permitted by data protection law to maintain the customer relationship and for our own marketing purposes. You can find information regarding how we will process your personal data in the data protection notice available at [https://www.ravensburger.ie/en-IE/ravensburger/common/start/privacy-policy].

5. Limitation of Liability

5.1 Within the scope of these Customer Account Terms of Use, we shall be conclusively liable in accordance with the following provisions:

5.2 Nothing in these Customer Account Terms of Use shall in any way limit or exclude liability for intentional or gross negligence, or for death, personal injury, fraud or fraudulent misrepresentation.

5.3 In cases of negligence (to the extent permitted by law), Ravensburger's liability shall be limited to breaches of material contractual obligations. A material contractual obligation within the meaning of this clause is an obligation whose fulfilment is essential for the performance of the contract and on whose fulfilment the contractual partner may therefore regularly rely.

5.4 Liability pursuant to clause 0 shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

5.5 Our liability for damages due to data loss (to the extent this would not be excluded under clause 0) is limited to the cost of the restoration of the data that would have been incurred if you had backed up the data regularly and in accordance with the risks involved.

5.6 The limitations of liability shall apply accordingly in favour of our employees, agents and vicarious agents.

5.7 Any liability on our part for guarantees given (which must be expressly designated as such) and for claims based on your statutory rights shall remain unaffected.

6. Term and termination

6.1 These Customer Account Terms of Use are concluded for an indefinite period, unless terminated in accordance with the conditions outlined below. You can cancel the contract at any time via "Your account" on the website or in the app without notice. To carry out an ordinary cancellation, please follow the steps described below:

a) After logging in, select the option "Delete profile" in the profile area under "Settings";

b) Enter your password, confirm the deletion of your customer account and select "Delete customer account"; and

c) Confirm the deletion of the customer account again in the pop-up window.

6.2 We may terminate these Customer Account Terms of Use at any time for any reason by giving you 14 (fourteen) days notice.

6.3 By terminating your Customer Account Terms of Use, the Club Terms of Use which govern your participation in the Loyalty Points Programme are also terminated. This is because participation in the Loyalty Points Programme is not possible without a customer account. However, participation in the Loyalty Points Programme is not a prerequisite for using the Ravensburger customer account and you have the option of terminating the Club Terms of Use, and thus your participation in the Loyalty Points Programme alone, through the following steps and thus waiving this benefit of the customer account:

a) After logging in, select the option "Leave Ravensburger Club" in the profile area under "Settings";

b) Enter your password, confirm "Yes, leave club"; and

c) Confirm the cancellation of your participation in the Ravensburger Club again in the pop-up window."

6.4 Your statutory and common law rights to termination without notice for good cause remain unaffected.

6.5 You must use your customer account to keep your customer account active. If you have not logged in for 4 (four) years, we will assume that your customer account is inactive. However, we will give you reasonable notice of at least 30 (thirty) days before closing your customer account for you and cancelling your Customer Account Terms of Use. If you object to cancellation during this period or use your customer account during this period and log in, for example, we will assume that your customer account is being actively used (again). If you are not active and do not object to cancellation within this period, we will delete your customer account. We will inform you of this legal consequence, i.e. the right to object, the use of the customer account to prevent deletion, the significance of inactivity and the exact date of the impending deletion, separately in an email.

7. Changes to the customer account terms of use

We reserve the right to change these Customer Account Terms of Use while safeguarding the legitimate interests of the user. Specifically, we may amend and adapt these Customer Account Terms of Use with effect for the future as described below if there is a valid reason for the amendment and insofar as the amendments are reasonable in consideration of your and our interests. A valid reason exists in particular if the changes are necessary to a significant extent due to: (i) an unforeseen disruption to the contractual balance that was not foreseeable at the time the contract was concluded, (ii) are necessary for technical reasons or (iii) are necessary for the further execution of the contract due to changes in case law or legislation. Of course, we will send you the amended Customer Account Terms of Use in text form at least eight weeks before the planned entry into force and explicitly point out the new regulations and the date of entry into force. At the same time, we will grant you a reasonable period of at least eight weeks to declare whether you will accept the amended Customer Account Terms of Use or object to them. If no declaration is made by you within this period, which commences upon receipt of the notification in text form, the amended Customer Account Terms of Use shall be deemed to have been agreed. We will inform you separately of this legal consequence at the beginning of the period, specifically of the right of objection, the objection period and the legal significance of your silence. A change to a principal obligation is only possible with your express consent.

8. Changes to your customer account

8.1 In addition to the changes or updates required to maintain the compliance of the customer account, we (or another party designated by us) may periodically make updates and changes to the customer account if the change is solely for your benefit or if we have a valid reason to do so, in particular to (i) ensure compliance with applicable laws and/or take into account changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (ii) perform temporary maintenance, troubleshoot, make technical adjustments and improvements, such as adapting the customer account to a new technical environment or transferring the customer account to a new hosting platform; (iii) to update or change the customer account, including changing or removing or modifying existing features and functions; (iv) to update or change the structure, design or layout of the customer account, including changing the name of the customer account or rebranding or changing, improving and/or expanding the available features and functions; (v) for security reasons; and (vi) for anti-piracy reasons. All changes will be made at no additional cost to you.

8.2 If such a change has a detrimental effect on your access to or use of the customer account and this detrimental effect is more than just minor ("Detrimental Change"), we will inform you in text form at least eight weeks in advance ("Change Notice"). The Change Notice will contain the characteristics and the time of the Detrimental Change as well as a notice that you can terminate your contract for your Ravensburger customer account in accordance with clause 6 of these Customer Account Terms of Use at any time under "Your Account" on the website or in the app without notice.

9. Cancellation Policy

9.1 Right of cancellation

Right of cancellation

You have the right to cancel this contract within 14 (fourteen) days without giving any reason.

The cancellation period is 14 (fourteen) days from the day the contract is concluded.

To exercise your right of cancellation, you must send us,

Ravensburger Verlag GmbH
Otto-Maier-Straße 1
88214 Ravensburg / Germany
Our contact form
email: [email protected]

your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the sample cancellation form provided at clause 9.2 below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 (fourteen) days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this repayment.

If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

9.1 Sample cancellation form

Sample cancellation form

(If you wish to cancel the Customer Account Terms of Use, please complete and return this form).

-To

Ravensburger Verlag GmbH
Otto-Maier-Straße 1
88214 Ravensburg / Germany
phone: +49 (0) 751 – 86 1717
email: [email protected]

I/we (*) hereby cancel the Customer Account Terms of Use concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date

__________

(*) Delete as appropriate.

10. Applicable law and dispute resolution

10.1 These Customer Account Terms of Use are governed by and construed in accordance with the laws of Germany. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the German courts, which means that you may bring a claim to enforce your consumer protection rights in connection with these T&C's in Germany or in the EU country in which you live.

10.2 We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Special section: Terms of use for the Ravensburger Club and its Loyalty Points Programme

11. General; contractual partners

11.1 By creating a customer account, you may collect loyalty points ("Loyalty Points Programme") as part of your registration in the Ravensburger Club in accordance with the additional terms of use for the Loyalty Points Programme outlined at clauses 11 to 21 of these Customer Account Terms of Use ("Club Terms of Use") and secure benefits for yourself. For example, you can save on shipping or redeem your points for a discount on purchases.

11.2 These Club Terms of Use govern the contractual relationship for the Loyalty Points Programme. These Club Terms of Use do not contain any provisions regarding purchases in the online shop. Separate terms and conditions will be agreed with you when you place an order.

11.3 Only individual natural persons who have reached the age of 18 (eighteen) and are resident in a country for which the Ravensburger Loyalty Points Programme is offered are eligible to participate in the Loyalty Points Programme. Residence is defined as the actual geographical centre of life (main residence) of the participant. Participants must provide their contact details truthfully and keep them up to date at all times. Personal details and proof of residence must be provided to us on request. Participants are obliged to provide a valid e-mail address. There is no legal entitlement to admission to the Loyalty Points Programme. We may refuse admission to the Loyalty Points Programme without giving reasons.

11.4 In all other respects, clauses 0 (regarding applicant eligibility) and 0 (regarding document access) of the Customer Account Terms of Use apply accordingly.

11.5 In the event of contradictions between the provisions of the Customer Account Terms of Use available at https://www.ravensburger.ie/en-IE/ravensburger/common/start/terms--conditions and these Club Terms of Use in the Special Section, the provisions of the Customer Account Terms of Use shall take precedence.

12. Participation in the Loyalty Points Programme

12.1 There are no costs for membership of the Ravensburger Club and the associated participation in the Loyalty Points programme. However, you must accept the Customer Account Terms of Use https://www.ravensburger.ie/en-IE/ravensburger/common/start/terms--conditions and these Club Terms of Use for the Loyalty Points Programme, including our data protection conditions https://www.ravensburger.ie/en-IE/ravensburger/common/start/privacy-policy.

12.2 To collect points as part of the Loyalty Points Programme and secure further benefits, you must have a customer account in accordance with clause 0 of the Customer Account Terms of Use. For the conclusion of the contract for participation in the Loyalty Points Programme, clause 0 of the Customer Account Terms of Use applies accordingly. Please note that certain information may be required in order to take full advantage of the Loyalty Points Programme. If this is the case, we will state this explicitly.

12.3 For participation in the Loyalty Points Programme, clauses 0 to 0 (regarding registered user obligations) of the Customer Account Terms of Use apply accordingly.

13. Collecting and redeeming loyalty points

13.1 After successful registration in accordance with clause 0 of the Customer Account Terms of Use, you are entitled to collect points in your points account as part of the Loyalty Points Programme, which you will receive from us as a thank you for certain purchases or promotions (see clause 0).

13.2 You can collect points from the moment you create a customer account. We cannot subsequently credit you with points for previous purchases or other activities (e.g. a previous user review).

13.3 By creating a customer account and participating in the Loyalty Points Programme, you can collect points through the following promotions, for example:

Welcome gift: When you register for the Ravensburger Club for the first time, you will receive 500 points as a welcome gift.
Online purchases: If you purchase products via one of our online shops, the purchase price of the products will be converted into loyalty points in accordance with clause 13.12 and credited to your points account. Please note that this is currently only possible for purchases on the websites that are delivered to your country of residence as recorded in your Ravensburger Club membership account. Furthermore, fixed priced products - especially books - are excluded from our Loyalty Points Programme and you can therefore not collect loyalty points by purchasing fixed priced goods.
User reviews: If you leave a review in one of our online stores, we will credit you with the number of points shown there. Of course, you will not only receive points for positive user reviews, but also if you were not satisfied with our product.
Complete profile information: If you complete your profile information, you will receive the number of points shown there.

We will inform you of the amount of loyalty points to be earned for a particular promotion or purchase prior to the promotion or purchase. Other temporary or permanent opportunities to collect points that go beyond this exemplary list of opportunities to collect points and the underlying conditions may be announced in Ravensburger communication media - in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in stores.

13.4 You must be logged into your customer account on the website in order to receive loyalty points for your online purchases or for online promotions that entitle you to points.

13.5 The loyalty points will be credited to your points account after the respective action entitling you to collect points. If a purchase is cancelled - in particular due to the exercise of the right of cancellation in distance selling - the loyalty points you may have used for the purchase will be returned to your account and the loyalty points you earned with the respective purchase will be deducted from your account. If actions entitling you to collect points are cancelled, you will not receive any loyalty points. As a result, your points account may show a negative points balance. In this case, we will of course not assert any claims against you if your points balance is negative. You can turn your negative points balance back into a positive balance through purchases and promotions that entitle you to collect points.

Furthermore, we reserve the right to deduct loyalty points from your account if we discover that you have received loyalty points due to an error, fraud or deception or in any unauthorised manner.

13.6 You can view information on the status of your loyalty points, past orders, returns and much more in your customer account.

13.7 Please note that you do not collect loyalty points when you redeem or purchase a gift voucher.

13.8 You can collect a maximum of 100,000 loyalty points in your account as part of our loyalty programme. We will inform you before you make a purchase if the loyalty points credited to you for the intended purchase or promotion would reach this point limit and you would therefore not be credited with loyalty points in excess of it.

13.9 You can redeem the loyalty points in the cases described below, for example:

Discounts: When you order a product from us, you have the opportunity to redeem your loyalty points as a discount on the purchase price. Excluded from this are fixed price products, especially books.

Special promotions: Certain products may only be available to participants in the Loyalty Points Programme and these can be purchased at a discount by using loyalty points.

Other temporary or permanent options for redeeming loyalty points that go beyond this exemplary list of options for redeeming loyalty points and the underlying conditions may be announced in the Ravensburger communication media - in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in stores.

13.10 Here's what you can't do with your loyalty points:

You cannot use your loyalty points to purchase vouchers.
The loyalty points cannot be paid out in cash and can only be redeemed with us.
Loyalty points cannot be linked to promotional codes or the redemption of vouchers.
You cannot transfer your loyalty points to other people.

13.11 This is how you can redeem your collected loyalty points:

For every euro spent, you receive 10 loyalty points. 100 loyalty points are worth 1 euro, 1,000 loyalty points are worth 10 euros, etc. Example: An order for 50 euros generates 500 loyalty points, 500 loyalty points have an equivalent value of 5 euros.

You can either redeem the loyalty points you have collected directly on a future order; in the example above, you could then redeem your loyalty points for a 5 euro discount on your next order. Or you can collect your loyalty points until you have enough loyalty points to unlock an exclusive offer. You can find all our loyalty point offers in your customer account under "Ravensburger Club".

If a reward has been redeemed, your points balance will be reduced by the number of loyalty points you have redeemed for the reward.

You can redeem as many loyalty points as you like for your online purchases. You may use your loyalty points all at once, but you can also redeem only a portion and save the rest for a reward or a later purchase.

14. Expiry of loyalty points

If loyalty points are not redeemed for a reward within 48 months of the points-triggering event in the participant account, they expire at the end of the following quarter. The expiry of loyalty points will be indicated separately in the customer account at least one quarter before the respective expiry date.

15. Further advantages of the Loyalty Points Programme

We regularly offer participants in the Loyalty Points Programme additional benefits ("loyalty points programme benefits"). You can find the currently available loyalty points programme benefits at https://www.ravensburger.ie/en-IE/ravensburger/common/start/ravensburger-club. There you will also find the respective requirements for claiming the corresponding loyalty points programme benefits. Whether you are entitled to claim certain benefits may depend on your points balance (see clause 13 of the Club Terms of Use). This may include, for example, the following additional benefits:

Personalised product offers and recommendations: If you are logged in, you will receive personalised recommendations for our products and information about offers in your customer account. These are based on your previous user behaviour.
Surprise gifts: Participants in the Loyalty Points Programme receive a surprise, such as a gift product or voucher, on special occasions (e.g. their first online purchase or the first anniversary of collecting loyalty points).

16. Liability & data protection with respect to the Club Terms of Use

16.1 Clause 5 of the Customer Account Terms of Use shall apply accordingly with regard to liability.

With regard to data protection in the Loyalty Points Programme, we would like to inform you that we collect and use your customer data (in particular name, address, customer number and date of birth) and points data (in particular goods purchased, price, number of points) to fulfil the contract and to process the loyalty programme. We do this to the extent permitted by data protection law, also to maintain the customer relationship and for our own marketing purposes. In doing so, we scrupulously adhere to our data protection notice available at https://www.ravensburger.ie/en-IE/ravensburger/common/start/privacy-policy.

17. Term and termination of the Club Terms of Use

17.1 With regard to the term and termination of these Club Terms of Use, clause of the Customer Account Terms of Use shall apply accordingly.

17.2 Please note in particular that participation in the Loyalty Points Programme as part of your customer account is only possible as long as your contract for the use of your customer account is not terminated in accordance with clause 0 of the Customer Account Terms of Use. You are free to terminate this contract on the Loyalty Points Programme alone in accordance with clause 6 of the Customer Account Terms of Use and to use your customer account without this benefit.

17.3 If you unsubscribe from the Ravensburger Club and its loyalty points program and/or delete your customer account, any benefits you have collected will expire. You will no longer be entitled to redeem any loyalty points. In the event of a termination of these Club Terms of Use or the Customer Account Terms of Use by us for convenience, we will provide you with your collected loyalty points in the form of a voucher, which you can redeem in our online shop. In the event of a justified extraordinary termination by us, our contractual relationship will end upon the termination becoming effective, and you will no longer be entitled to redeem any loyalty points you have collected.

18. Changes to the Club Terms of Use

18.1 Changes to the Club Terms of Use are governed by clause 0 of the Customer Account Terms of Use, and the provisions of that clause shall apply accordingly to the Club Terms of Use.

19. Changes to the Loyalty Points Programme

For changes to the Loyalty Points Programme, clause 0 of the Customer Account Terms of Use applies accordingly.

20. Cancellation policy

20.1 Right of cancellation

Right of cancellation

You have the right to cancel this contract within 14 (fourteen) days without giving any reason.

The cancellation period is 14 (fourteen) days from the day the contract is concluded.

To exercise your right of cancellation, you must send us,

Ravensburger Verlag GmbH
Otto-Maier-Straße 1
88214 Ravensburg / Germany
Our contact form
email: [email protected]

your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached sample cancellation form provided at clause 20.2 below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 (fourteen) days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

20.2 Sample cancellation form

Sample cancellation form

(If you wish to cancel these Club Terms of Use, please complete and return this form).

-To

Ravensburger Verlag GmbH
Otto-Maier-Straße 1
88214 Ravensburg / Germany
Our contact form
email: [email protected]

I/we (*) hereby cancel these Club Terms of Use concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date

__________

(*) Delete as appropriate.

21. Applicable law and dispute resolution

With regard to the applicable law and dispute resolution, clause 0 of the Customer Account Terms of Use shall apply accordingly.

Last Updated: September 2025